Frequently Asked Questions
What is the normal turnaround time?
- All garments are made to order within 12-14 business days. 14-21 days during the Holidays
- We take about 2-7 business days to create an apparel product and 2-5 business days to create a non-apparel product (i.e., posters, etc.). The shipping time varies.
How far in advance do I need to place my order?
- 3 weeks in advance.
What shipping carrier do you use?
- USPS Priority Flat Rate, Fed Ex, or DHL for domestic use. Fedex for international Shipping.
What is your return policy?
- All returns MUST be made within 14 days of the date you receive your order in their original, unwashed, unworn, undamaged and smoke-free condition. Return shipping is the responsibility of the customer.
Do you provide custom options for special body types?
- No. Most of the products have a sizing chart on the order page. The make and model of the item will vary among items. Make sure you refer to the sizing chart before placing your order.
Do you provide colors outside of your selection for special occasion?
- Yes. We provide custom colors options per customer request. Price varies per request. Please fill out custom form for all inquiries.
Do you make specialty garments?
- Yes. We make specialty garments per customer request. We also specialize in (prom, bridal, and anniversary engagements) See custom form for special request and set up a in-person or virtual consultation for a small fee of $25.
For any questions not answered above please feel free to contact us.